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Why every project needs tailor- made services

Why every project needs tailor- made services

Every market, big or small, has gradually taken a shift to “standardisation.” Whether it is in terms of their processes, team management or the final outcome, we are living in an era where organisations are thriving on templates. Since the word “tailor-made” is a part of the very title, let’s take lifestyle retail for example. From personalised tailor-made shops we have taken a shift to clothing brands, which have similar outfit designs in various sizes. You get to pick your favorite outfit in your size, pay twice the money and walk happy out of the store. However, you don’t get any novelty or personalisation in this case. You somehow agree to compromise on the fitting, the material of the cloth and style, since these are the options available. Of course, it is effective but is it worth it?

The answer to the above question lies in the fact that the high-end design brands only encash upon the personalisation of your clothing. Any outfit designed by them is only made for you, and in case it is not, they alter it to the extent that it seems to be only made for you. Right from customer experience, product optimisation to after purchase services, everything is designed, keeping the single customer in mind. They might be a little overpriced, but customer satisfaction is never compromised.

A Guide to the Project Management Body of Knowledge (PMBOK® Guide) (PMI, 2013b) defines a methodology as “a system of practices, techniques, procedures and rules” (p. 546). More specifically, a project management methodology is a defined, documented and discoverable set of policies, practices, processes, tools, techniques and templates that provide guidance on how projects are run within an organisation.

While these methodologies can seem to be a standard within themselves, however there cannot be a single project management methodology that can be applicable to an entire project or multiple projects at once. Every project has multiple factors that require due consideration for applying any methodology. A project management methodology should reflect the size, duration and complexity of each individual project, and be adapted to the industry, organisational culture and level of organisational project management maturity of the organisation.

Tailoring, is one such process of referencing framework documents, standards and other relevant sources and utilising those elements that provide processes, tools and techniques that are suitable for any customer. It also includes modifying existing processes currently used in a particular project. As such, the process of tailoring is a process of customising a methodology in aptness with a project.

Just like an ill-fitting shirt will never make any customer happy, a non-tailored project can not only leave your customer with a bad taste but also the customer might never come to you again. However, a tailor-made project will have the following benefits:

  • Customer Oriented Approach — as your processes will be developed keeping your client in focus
  • Effective utilisation of resource deployment
  • Strategic implementation of project
  • Minimal risk of glitches
  • Team engagement — as your team members will be more involved and will have more creative liberty.

If you are someone who is willing to implement project tailoring strategy in your project, you can easily implement the following steps for effective client retention:

A. Assessment

1. Identify types of projects

2. Identify inputs

3. Identify constraints

4. Identify resources

B. Development

5. Develop and document the methodology

6. Derive output

C. Improvement

7. Conduct continuous improvement

8. Monitor key performance indicators

9. Repeat for each of the different types of projects

A methodology can be extensive or minimal; rigorous or lightweight; complex or simple; linear or highly iterative; described in phases or described for the entire project lifecycle. However as long as they are tailor-made for each project, you can expect a happy client, a strong market rapport and an excited in-house team which is ready to take on every project.

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